IT Student FAQ

Can I checkout equipment from IT? For how long?

I.T. has limited assets for student checkout. This includes Chromebooks, wired headsets, and webcams. Please complete the Student Loaner Equipment Form if you need any of these assets. Assets are checked out on a term-by-term basis. To request an extension, please fill out the Student Loaner Equipmet Extension Form.

Does the library allow us to take home Chromebooks?

The Hannon Library does offer Chromebooks as loaners to students. However, they have a limited supply. They can be checked out for a 72 hour period and are subject to “Overdue” fees. If the laptop is damaged, lost, or stolen, then the overdue fee will be the full cost of the Chromebook. Please complete the Student Technology Needs Survey

What if I have a class that uses a Mac lab?

I.T. is investigating options for delivering Mac-dependent courses online. This will include ensuring that properly configured Mac workstations will be available in open labs. Please check back here and in your email for updates on this topic.

Is the Help Desk open?

The Help Desk is open from Monday – Friday from 8 – 5pm, Saturday and Sunday from 10:30 – 5pm. They can be reached by calling (541) 552-6900 or emailing helpdesk@sou.edu.

Will Help Desk in the halls still be happening?

No, Help Desk in the Halls has been discontinued indefinitely in both the Stevenson Union and the Hawk, but the Main Help Desk remains open as usual.

What are the hardware, software and connectivity requirements for remote learning?

You will need internet access and a computer running an updated, currently supported operating system. Your device needs to have a video camera and a microphone to enable video conferencing.

What is Virtual Lab?

Virtual Lab allows students access to many of the needed programs and applications they commonly use. Please see the Student Computing Guide for further information.

When is the Library open?

Hannon Library is open to registered students and has a Commons area and Lab computers available with printing service. Hannon Library is not open to the general public until further notice. To see their hours visit their website: https://hanlib.sou.edu/about/hours.html

I don’t have internet access, are there any available options to access the internet?

SOU is partnering with three other regional schools that participate in the Southern Oregon Higher Education Consortium (SOHEC) to provide you with additional access points around the area. The member schools, SOU (Ashland and Medford), Rogue Community College (Medford), OIT (Klamath Falls, Wilsonville) and Klamath Community College (Klamath Falls). More information here.

How can I install Microsoft Office 365 on my laptop?

Instructions for installing Office 365 for your personal computer can be found here.

I tried using Zoom but have had connection issues, is something broken?

Using Zoom is dependent on your internet connection speed. If you have trouble, you can try disabling the video portion from your end as a means for reducing bandwidth needed.

I’m a student who has issues with technical specifications andor Internet access. What do I do?

I.T. is evaluating options to assist students. Please complete the Student Technology Needs Survey

My Internet connection isn’t fast enough for working, teaching or learning remotely, what can I do?

Please visit the IT site to explore options. This information is subject to change. IT will try to keep it up to date. The best bet will be to check the providers in your area for discounts or fee waivers.

Contact IT

Email: helpdesk@sou.edu
Phone: (541) 552-6900
Support Website: https//support.sou.edu